Core4 Processes

Plan for Success:  develop the standards and explicit process for aligning individual goals with organizational mission and objectives.  Attain both clarity and agreement between the leader and the team member for individual goals.

Key Performance Measures are the “high level” measurable objectives that, when met, verify that the lower level tasks have been accomplished.  KPMs are the boundary between “managing for results” and “micro-managing.”  If a team member misses a KPM, the leader is obligated to cross this boundary to understand, to coach, and to resolve the variance.

Monitoring KPMs is a monthly activity that begins with the team member providing an analysis of individual results v. goals.  Any shortfall requires a revised action plan.

The 1+1 relationship between the leader and team member maintains a high value, authentic business relationship.  It is in this venue that the leader “develops” the team member using coaching, delegation, praise, and, if necessary, a re-alignment of duties.

Team meetings can create energy, alignment, and a culture of accomplishment.  These benefits develop by having meaningful, well-run meetings that get the job done and end with everyone knowing the plan forward.  Team meetings are where decisions can be processed and made.

Decision-making can be done well or poorly.  A decision can take too long to make or be made quickly and arbitrarily.  Good decisions are made with the right participation and full accountability of those whose work is impacted by the decision.

Delegation is the art and science of getting work accomplished through others in a way that supports and develops the individual team member.  The process has six, easy steps.  The art is having the leader know her people well enough to know what is good delegation.